Shipping and Delivery
Shipping and Delivery Information
Orders are usually processed and despatched within 1-2 business days from the date when orders are received by us. Orders are not processed or despatched during weekends or on public holidays, and any orders submitted on our website during these times are usually received by us on the next business day.
Shipping is $8.75. For orders of 2 or more packs, delivery is FREE.
All prices on our website (including products and freight charges) are in Australian Dollars.
Delivery Times
All orders are dispatched from Melbourne usually within 1-2 business days after your order is received.
Destination Expected delivery time (bus. days):
• Melbourne 1-2 days
• VIC regional 1-4 days
• Sydney/Adelaide metro 2-4 days
• Bris/Perth/Hobart metro 2-6 days
• WA/Qld/NT/Tas regional 3-9 days
• All other Australian areas 3-9 days
*Unfortunately we do not ship to Christmas Island*
Please note that the above times are estimates using Australia Post eParcel service or similar courier provider. Times may vary depending on the time of year (eg, Christmas/school holidays) or other factors affecting eParcel or courier deliveries which are beyond our control.
Whilst we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by Australia Post (or any other nominated carrier) that we have no control over or by any event which is out of our reasonable control.
Delivery during Christmas and Easter Periods
If you order during the Christmas/New Year or Easter period, please expect that your order may not be despatched until the next business day when our office is open.
We will advise of our holiday delivery dates closer to the time.
Thank you for your understanding as we like our staff to take a well-earned break over the holidays with their friends and families.
Delivery to Post Office Boxes
No, unfortunately we are unable to deliver to post office boxes. Please ensure you select a street address as the delivery address nominated in Your Account details.
International Shipping & Delivery
Unfortunately, we do not offer international shipping. We only offer delivery and shipping to addresses in Australia.
Tracking Your Order
You will be sent a dispatch confirmation email which includes your tracking number.
If your package has not arrived within the expected delivery time as noted above please email us at hello@heylo.au or via the contact page.
Receiving Your Order
When you receive your order, please check the contents to ensure the package contains all the items you have ordered. Please email us at hello@heylo.au if you find missing items, incorrect items or have another query.
Conditions of Delivery
Our orders are delivered by Australia Post eParcel service. Australia Post generally makes deliveries during business hours only.
A signature may be required for deliveries and therefore someone may need to be available to accept and sign for the delivery. If no one is available at the time of delivery and a signature is required, Australia Post will leave a card at your delivery address and your package will be taken to the nearest post office for collection by you at a later time.
We do not take responsibility for packages that are undelivered or lost if you have provided incorrect address details or if an unauthorised person has accepted and signed for the delivery. Please ensure your address details are correct in Your Account.
Stock Availability
We do our very best to ensure that all our products are in stock at the time you place your order.
Any items that are out of stock will be shown on our website, and this will be updated regularly as stock is replenished. From time to time, however, we may experience a rundown in stock for an item before we are able to update our website. Should you place an order for an item during this situation, we will contact you to inform you of any out-of-stock items you may have ordered.