Returns Policy

Returns and Refunds Policy

Your happiness and satisfaction with our products and our service is important to us, so please take the time to read our Returns and Refunds policy as detailed below.

We do our very best to ensure that your order is packed with exactly what you have ordered. All orders are professionally packed to also avoid potential damage during delivery. For further information on our delivery conditions, please read our Shipping and Delivery Policy above.

From time to time you may find an issue with your order, for example:

•  Incorrect items received

•  Items included that were not ordered

•  Manufacturing fault.

If you are a consumer for the purposes under Australian Consumer Law, items are sold with consumer guarantees prescribed by the Competition and Consumer Act (Cth) 2010. Subject to the requirements set out in the legislation, where there is a failure that amounts to a breach of such consumer guarantees, Heylo will:

(a) If the failure is a major failure, either arrange for a replacement with an identical or comparable item(s) or issue a refund of the price (at your option); or

(b) If the failure is not a major failure, (at our discretion), replace the item(s) or issue a refund.

Please note that under Australian Consumer laws, we are not obliged to give a refund or offer a replacement if you have simply changed your mind about a purchased item.

Returns Procedure

Requests for refunds, returns and exchanges must be made to Heylo within 7 days of the purchase date. To return an item or request a refund, please contact us via email: hello@heylo.au

When contacting us by email, please provide the following information so we can assist you as quickly as possible:

•  Your name and address

•  Date your order was placed

•  Your sales invoice number

•  Brief description of the problem you’re experiencing.

•  Refunds will only be credited to the credit card of the purchaser.

Further Information

Please note that Heylo accepts no responsibility for returned items that do not reach us or are damaged during delivery to us. We suggest that you may consider obtaining postal or delivery insurance before sending any items to us.

Contacting the Website

If you have any questions about our Returns and Refunds Policy, please contact us at hello@heylo.au